Things happen and plans change. This policy explains how CanGlow Entertainment Inc. handles refunds, cancellations and event changes.
All sales are final
Unless stated otherwise for a specific event, tickets are non-refundable and non-exchangeable once purchased. Please double-check the date, venue and ticket type before completing checkout.
Cancelled events
If an event is cancelled and not rescheduled, ticket holders are entitled to a refund of the ticket face value. Refunds are issued to the original payment method through our ticketing partner. Service and processing fees charged by the ticketing provider may be non-refundable.
Postponed or rescheduled events
If an event is postponed, tickets will normally remain valid for the new date. Where a refund is offered instead, we’ll email ticket holders with the deadline and how to request one.
Changes to the line-up or programme
Line-ups, support acts, set times and production elements may change. A change that does not materially alter the event does not, on its own, entitle a ticket holder to a refund.
Refused entry and removal
Refunds are not available to anyone refused entry or removed from an event for behaviour that breaches venue rules or our Terms & Conditions.
How to reach us
Questions about a specific order? Email info@canglowinc.ca with your order reference and we’ll help.